Refund Policy

Last updated: 2026

Digital Services Notice

Due to the instant nature of our digital services, refunds are handled differently than physical products.

Automatic Refunds

  • Order fails to deliver
  • Provider error
  • Technical error on our platform

No Refunds After

  • • Successful delivery
  • • Service completed
  • • 24 hours after order completion

Wallet Deposits

Funds added to your wallet never expire. Deposits are non-refundable in cash and cannot be withdrawn. Refunds from failed or cancelled orders return to your wallet as credit, and that credit can be used on any service at any time.

Service-Level Guarantees

Refill and delivery guarantees vary by service. Each service page shows its own refill window (usually 30 days on eligible services) and delivery estimate before you place an order. If the delivered count drops within that window on a refill-eligible service, open a support ticket with the order ID and a screenshot — we will refill at no extra cost. Services that do not display a refill badge do not carry a refill guarantee.

How to Request a Refund

  1. Contact support via live chat, WhatsApp, or email
  2. Provide your order number and explain the issue
  3. We'll review and process within 24 hours

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